Hi Ms. Robinson, this is Aaron from Deutsche Bank. I’m
returning your call regarding your lost credit card. Sorry this happened to you
while you are on a vacation. We’re doing everything we can to give you a new
card as soon as possible. I have cancelled your old card and an authorization
form will be faxed to you shortly. Please fill out the form and send it back to
me. After receiving your authorization form, I’ll send a
new card to you by express mail. It’s probably a good idea to alert the
receptionist at the hotel that you’re expecting an important mail. That way you
can be informed as soon as it arrives.
71. What was the
problem?
(A) Ms. Robinson has
forgotten her pin number.
(B) Aaron can’t reach
Ms. Robinson.
(C) Ms. Robinson has
lost her credit card.
(D) Ms. Robinson’s
credit card has been rejected while on a vacation.
72. What will the
speaker fax to the listener?
(A) A hotel
reservation form
(B) Instructions on
how to apply for a new credit card
(C) An application
form
(D) An authorization
form to fill out
73. What should the
listener speak to the receptionist about?
(A) Changing her bank
account information
(B) Informing her when
a package may arrive
(C) Finding another
way to pay for bills while on a vacation
(D) The lost of her
credit card
詳解說明：劃底線處為答案所在，灰底字為答案出處的提示字眼。
Hi Ms. Robinson, this is Aaron from Deutsche Bank. (71)I’m
returning your call regarding your lost credit card. Sorry this
happened to you while you are on a vacation. We’re doing everything we can
to give you a new card as soon as possible. (72)I have cancelled your old
card and an authorization form will be faxed to you shortly. Please
fill out the form and send it back to me. After receiving your authorization
form, I’ll send a new card to you by express mail. (73)It’s probably a good
idea to alert the receptionist at the hotel that you’re expecting an
important mail. That way you can be informed as soon as it arrives.
Robinson小姐您好，我是德意志銀行的Aaron，要回覆您有關信用卡遺失的來電詢問。很遺憾聽到您在假期中發生了這樣的事，我們目前竭盡所能將儘快補發您一張新的卡片。我已經取消您的舊卡，授權表格將會盡快傳真給您。請先填寫表格，再將表格回傳給我。收到您的授權表之後，我將會用快捷郵件將新的卡片郵寄給您。請提醒飯店接待人員，您正在等待一封重要的信件，這麼一來，卡片到達時，您就能馬上被通知。
71. What was the
problem? 文中所述問題為何？
(A) Ms. Robinson has
forgotten her pin number.Robinson小姐忘了她的密碼。
(B) Aaron can’t reach
Ms. Robinson. Aaron無法聯繫到Robinson小姐。
(C)Ms. Robinson has
lost her credit card. Robinson小姐遺失信用卡。
(D) Ms. Robinson’s
credit card has been rejected while on a vacation.
Robinson小姐的信用卡在她渡假時被拒絕使用。
【題型判讀】細節題★★☆
|
【解題關鍵】由I’m returning your
call regarding your lost credit card. Sorry this happened to you while you were
on a vacation.可知答案為(C)。
【地雷選項】
(D) Ms. Robinson’s
credit card has been rejected while on a vacation與文中的I’m returning your call regarding
your lost credit card. Sorry this happened to you while you were on a vacation.有相同字credit card與 vacation，但文中所述為信用卡遺失(lost)，而非信用卡使用遭拒(rejected)。
72. What will the
speaker fax to the listener? 說話者將傳真何物給聽話者？
(A) A hotel
reservation form 飯店預約表格
(B) Instructions on
how to apply for a new credit card 申請信用卡的操作說明
(C) An application
form 申請表格
(D)An authorization
form to fill out要填寫的授權表
【題型判讀】細節題★★☆
|
【解題關鍵】由I have cancelled your
old card and an authorization form will be faxed to you shortly可知答案為(D)。
【地雷選項】
(C) An application form與文中的I have cancelled your
old card and an authorization form will be faxed to you shortly有相同字form，但文中所指為authorization form (授權表)，而非application form(申請表)。
73. What should the
listener speak to the receptionist about? 聽話者應跟接待人員交代何事？
(A) Changing her bank
account information 更改銀行帳號訊息
(B)Informing her
when a package may arrive包裹到的時候通知她
(C) Finding another
way to pay for bills while on a vacation 在渡假時如何用其他方式付費
(D) The lost of her
credit card 信用卡遺失事件
【題型判讀】細節題★★☆
|
【解題關鍵】由It’s probably a good
idea to alert the receptionist at the hotel that you’re expecting an important
mail可知答案為(B)。
*單字片語
regarding 介.關於
authorization n.授權
express mail 快遞郵件
alert v.使警覺
receptionist n.接待人員
expect v.預期
inform v.通知
reject v.拒絕
instruction n.指示;說明
package n.包裹
 |
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